Government/Public Sector Managers/Executives/Administrators
To determine what leadership practices by senior executives influenced
sustained quality improvement within California state government.
Ninety of the 155 state government organizations were selected for the
study based upon either their participation in Quality Improvement (QI) or their interest in
it. Each department was sent a questionnaire to determine their experience with QI, and
senior executives from each department completed the Leadership Practices Inventory
(LPI). Fifty departments responded to the first survey (56%). Two hundred and sixty-six
senior executives from 44 departments completed the LPI (88%).
The average leadership scores for the top eight departments were higher
than the average scores for the bottom seven departments, which underscored the
statistically significant correlation found between total departmental leadership score and
total departmental sustained QI. Leadership scores were higher for the departments ranked
highest for quality than for the lowest ranked departments in all categories of leadership
practices including total scores. A statistically significant relationship was also found
between the specific leadership practice of Inspiring a Shared Vision and total departmental