Higher Education Managers/Executives/Administrators
The purpose of this study was to understand, and examine the experiences at the individual, team, and organization levels of the University Planning Group (UPG) and the University Software Group (USG), as they migrated from the Oracle Discoverer reporting tool to the Cognos reporting tool.
The targeted population consisted of the 11 individuals in the University Planning Group (UPG)
and the 26 individuals in University Software Group (USG) at Henry University (a mid-sized
public university in southern New Jersey). Respondents completed the Dimensions of the
Learning Organization (Marsick & Watkins, 2003), the Margin in Life survey instrument
(Stevenson, 1982), and the Leadership Practices Inventory. Six one-on-one interviews were also
The LPI was administered in terms of the author completing the Self version and 35 of the
respondents completed the Observer form. Her Self scores were generally higher than those
provided by observers, and fell within the “moderate” rate on the Kouzes Posner normative
scale. The most frequent leadership practice according to observers was Enable, followed by
Model and Encourage, and then Challenge and Inspire.
The author concludes: “As a leader at Henry University, I would strongly recommend that the
Leadership Practices Inventory (LPI) become an annual survey for the management team to
gauge their listening ability, when it comes to adult workers. This survey instrument helps to
bridge the gap between adult workers and management. The necessity to work together towards
common goals is paramount, with less funding and more work to be accomplished” (p. 173).