Higher Education Managers/Executives/Administrators
To determine the perceptions and misperceptions about trust and/or
mistrust in academic administrators and possible identification of situations that either
cemented trust or eroded trust.
Participants involved administrators of two-year colleges and
universities in Minnesota. Sixty-two of the 92 administrators responded (68.5%), as did
64.5% of their employees (N=175). In addition to providing demographic data,
respondents completed the Credibility Factor Index (CFI), based upon the credibility
work of Kouzes and Posner (1995), and ten additional personal response items.
There was not the credibility gag between the perceptions of the
administrators and their employees as was expected.