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The Practice of Model the Way urges leaders to set the example, to go first. Exemplary leaders, the research demonstrates, maintain respect and credibility for themselves and their organizations when they are vulnerable, open, and honest—especially when things go wrong. And examples abound of CEOs and other high-profile leaders who have both failed or excelled at delivering what former chairman and CEO of Medtronic Arthur Collins Jr. calls an “honest apology.” In his interview on Knowledge@Wharton’s SiriusXM, How Honest Apologies Can Help Leaders Bounce Back, he discusses the power of an honest apology, why waiting to apologize can be so costly, the importance of taking personal responsibility—whether it was a mess you created or not—and much more.

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