Based on Kouzes and Posner?s groundbreaking leadership model?The Five Practices of Exemplary Leadership^??Encouraging the Heart delves deep into one of the most difficult practices. While many people assume that money is a key motivator, Kouzes and Posner clearly show that personal, heart-felt appreciation is the ultimate incentive. The DVD is filled with examples of managers helping others believe in themselves, celebrate their uniqueness, and discover their own value. You?ll visit a Massachusetts-based software company, The MathWorks; Michigan-based natural gas and electric utility company, Consumers Energy; a nonprofit agency in Silicon Valley, Sunnyvale Community Services; and New Jersey-based Honeywell Commercial Aviation to see the power of encouragement in action.

The DVD runs 20 minutes.