Getting extraordinary things done in organizations is hard work. To keep hope and determination alive, true leaders show genuine appreciation for individual excellence. They inspire others with courage and hope. They make everyone feel like an everyday hero. In short, true leaders Encourage the Heart of their team members to carry on.

Expanding on their coverage of the subject in The Leadership Challenge® Workshop, bestselling leadership experts Jim Kouzes and Barry Posner offer a complete workshop that delves deeper into the behaviors that make up this important practice. The Encouraging the Heart Workshop helps leaders gain a better understanding of how to recognize contributions and celebrate the values and victories.

The program introduces those in leadership roles to the seven essentials skills of Encouraging the Heart (ETH)—set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example—and gives them the opportunity to assess and improve their own abilities in this key leadership practice. By the end of the workshop, each participant will be able to:

• Use the information from The Encouragement Index assessment tool to understand his/her ability to Encourage the Heart

• Describe the seven essentials of Encouraging the Heart

• Describe ways for implementing one or more essentials in his/her own role as a leader

• Draft an action plan for improving one's ability to Encourage the Heart

• Continue self-development in the Encourage the Heart essentials

This Encouraging the Heart Workshop package includes everything you need to conduct a two-hour, half-day, or full-day workshop, including the Facilitator's Guide, and sample copies of The Encouragement Index and The Encouraging the Heart Workbook.