It’s clear that since nearly two-thirds of full-time workers experience burnout at least sometimes, we’re facing an epidemic of burned out employees. Gallup’s research shows far-ranging impacts from employee burnout—including employees being more likely to take a sick day and visit the emergency room, having lower confidence in their own performance, and being more likely to leave their current employer.
As part of their research, Gallup identified five common causes of burnout:
- Unfair treatment at work
- Unmanageable workload
- Lack of role clarity
- Lack of communication and support from manager
- Unreasonable time pressure
Leadership Strategies to Guard against Burnout
In The Leadership Challenge, Jim Kouzes and Barry Posner provide a model that can help all of us leaders guard against employee burnout: The Five Practices of Exemplary Leadership®.
Inspire a Shared Vision: Employees who don’t know what success looks like and what role they play in that success are at risk for burnout. Not only do outstanding leaders have an exciting and ennobling vision to work towards, they are able to enlist their team members in that common vision. Each team member has a clear understanding of how their aspirations correlate to the leader’s (and team’s) goal and what success means to the team.
Challenge the Process: To guard against ever-growing workloads and being overwhelmed, leaders can look to Kouzes and Posner’s technique called “small wins”. There are plenty of opportunities to look for “small wins” to encourage employees to re-frame and look at what they’ve accomplished and what progress they’ve made. In addition, leaders who Challenge the Process help direct reports focus on what they can control, instead of wallowing in the growing complexity and changing nature of our workforce today.
Encourage the Heart: Feeling supported and receiving frequent communication contributes to a smaller likelihood of experiencing burnout (nearly 70 percent less likely, according to Gallup). People want to feel valued at work and to know that their managers believe they are capable of getting the job done. According to Kouzes and Posner’s research, published in the sixth edition of The Leadership Challenge. leaders who very frequently or almost always communicate their confidence in others’ abilities see direct reports trust in that leader increase to 75 percent—compared to 18 percent if the leader almost never or rarely shares their confidence in direct reports’ abilities.
Enable Others to Act: To effectively engage employees and avoid burnout, leaders must create a climate of trust where employees are able to use their own skills and judgement for how to get the job done. Exemplary leaders are tasked with sharing knowledge and information, then encouraging direct reports to collaborate to complete projects. An excellent leader trusts that employees will take the appropriate amount of time to deliver good work and knows that the employee understands how much time is needed to devote themselves to high-quality work.
These leadership remedies, of course, are best when they are practiced throughout the organization and come from the top. But individual leaders are able to significantly impact employee engagement with their own behavior, as Kouzes and Posner’s research further shows: 95.8 percent of direct reports are highly engaged when leaders very frequently or almost always use The Five Practices.
This article originally appeared on FlashPoint Leadership Consulting’s blog, Leadership Insights.
|Andrea Davis is partner and co-founder of FlashPoint, a Global Training Partner of The Leadership Challenge®, committed to ensuring that leaders truly learn practical skills and improve leadership effectiveness—and that the organizations they serve see a strong return on investment. Andrea wears many hats for FlashPoint—from managing business development and operations to creating solutions for clients. She can be reached at firstname.lastname@example.org.|