|TITLE||Engagement in Call Centres: Exploring Eliciting Factors|
|RESEARCHER||Yolandi-Eloise Janse van Rensburg
Department of Industrial Psychology
University of Stellenbosch (South Africa)
Unpublished master's thesis: December 2010
The purpose of this study was to gauge the level of employee engagement amongst a sample of CCRs in South Africa and to track the paths through which salient antecedents affect this engagement.