Abstract Yolandi-Eloïse Janse van Rensburg Engagement in Call Centres: Exploring Eliciting Factors

Engagement in Call Centres: Exploring Eliciting Factors

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TITLE Engagement in Call Centres: Exploring Eliciting Factors
 
RESEARCHER Yolandi-Eloise Janse van Rensburg
Department of Industrial Psychology
University of Stellenbosch (South Africa)
Unpublished master's thesis: December 2010

OBJECTIVE
The purpose of this study was to gauge the level of employee engagement amongst a sample of CCRs in South Africa and to track the paths through which salient antecedents affect this engagement.

METHODOLOGY

KEY FINDINGS

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