Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others

“Only 50 percent of managers say they give recognition for high performance. Evidently most assume that getting extraordinary things done is just part of the job.”

—Kouzes and Posner, Encouraging the Heart

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“Beyond the terrific stories and examples, Encouraging the Heart is a wonderful tool for creating a workforce that cares. In today’s economy of job-hopping and nanosecond loyalty, can anything be more valuable?”
—Patrick Lencioni, author, The Five Dysfunctions of a Team, and president, The Table Group

“Kouzes and Posner have done it again. Encouraging the Heart is an insightful, easy-to-read book that shows modern leaders how to foster pride, courage, hope, ownership, and achievement.”

—William C. Byham, Ph.D., president and CEO, Development Dimensions International

Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.

When it comes to motivating people to higher standards of performance, nothing—not even money—works as powerfully as the recognition of individual effort and achievement. And yet this “soft” leadership skill is one many leaders find hardest to command.

In this work, Jim Kouzes and Barry Posner delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-world examples, practical ideas, and expert advice, Encouraging the Heart is your guide to mastering one of the most important elements of exemplary leadership.

 

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