What We're Reading July 2019

What We're Reading

When we know what exemplary leadership truly looks like in practice, we begin to see it everywhere. Certified Master Shridhar Sampath, for example, recently found it in the skies at 30,000+ feet on his KLM flight from Dubai to Amsterdam, enroute to The Leadership Challenge® Summit 2019 in Palm Beach, Florida. Impressed with the crew’s smiling service, care, and his overall experience onboard, he asked the Senior Purser one important question, “What enables you to provide such service in the face of tough airline times?” And in his LinkedIn post he shared the response he received and his own observations about the importance of making a difference—every day.


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