When people offer feedback, they’d like to know that you value this gift and that you intend to do something with it. Plan a conversation (or conversations) with your observers and plan to do the following:
- Thank your observers for their feedback.
- Acknowledge what messages you heard and ask for any necessary clarification.
- Tell observers what you are going to do and the benefits you expect.
- Ask for their continuing feedback and support.
- It’s up to you whether to meet with observers as a group or one‑on‑one.
Here are some suggestions for holding productive conversations:
- Think ahead of time about what you want to say and what you would like from the observers.
- Be honest about the feedback you received and how you felt about it. By expressing your feelings, you will more easily establish trust.
- Whether you share the actual scores or just highlight the highs, lows, and need more clarity areas is up to you. But be sure to protect your observers’ anonymity by not asking them to disclose the scores they gave you.
- Listen carefully and with an open mind to what your observers have to say.
- Remember to let your observers know that you welcome their feedback and appreciate their support.
Excerpted from the Leadership Practices Inventory® Workbook, 4th edition
, James M. Kouzes and Barry Z. Posner, © 2013, published by Pfeiffer/An imprint of Wiley. All rights reserved.